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Terms & Conditions

Welcome to Cotton House Store (AS0333240-P) online store!

Terms and conditions stated below applies to all visitors and users of Cotton House Store. You're bound by these terms and conditions as long as you're on http://www.cottonhousestore.com

 

General

The content of terms and conditions may be change, move or delete at any time. Please note that Cotton House Store have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions,Cotton House Store will take immediate actions against the offender(s).

Returns, Exchanges & Refund Policy

We do not entertain returns or exchanges. All Sales are FINAL, No exchange and NON-returnable. 

Q. I bought the wrong item / wrong color / do not like the color, can I return or exchange to a different one? No
Q. I bought extra items but haven't use it, can I return / exchange? 
As mentioned in our Return and Refund Policy page, We DO NOT ACCEPT returns or exchanges unless we sent the wrong item/product the Customer.
(Wrong item than the one in the order receipt). If we shipped the wrong item, we will re-ship back the item as soon as possible to the Customer. Please send us an email if this happens at admin@cottonhousestore.com
For all online orders, please help to finalize your order properly and double check if you have bought the right item and quantities before submitting your order.

Q. International order, I have made payment, can I cancel? 

No, we do not accept cancellation for international order once payment has been successful. If you still insist on cancelling, it will incur you 3% cancellation fee charge of the total order invoice. We will send you the payment link for the 3% of the total order invoice charges. We will only cancel once you have paid for the cancellation charges which is within 3 days of your date of order. Otherwise, we will ship your order as being made.

"For example Total products order is MYR100, shipping charges is MYR30. Total is MYR130. The total cancellation charges we will send you is MYR3.90" 

Q. Orders made in Malaysia, can I cancel my order once payment is already successful?

No, we do not accept cancellation. If you insist on doing so, we will incur 3% of cancellation fee charges from the total order invoice. We will bank in transfer to you within 2-5 working days. Please do provide us the bank transfer details such as bank name, your bank account number and account name. 

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Cotton House Store.

 

Comments and Feedbacks

All comments and feedbacks to http://www.cottonhousestore.com will be remain Cotton House Store's property. 

 

User shall agree that there will be no comment(s) submitted to the Cotton House Store will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made. 

 

Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

 

Newsletter

User shall agree that Cotton House Store may send newsletter regarding the latest news/products/promotions etc through email to the user.

 

Indemnification

The user shall agree to defend, indemnify and hold Cotton House Store harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site. 

 

Link to other sites

Any access link to third party sites is at your own risk. http://www.cottonhousestore.com will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

 

Inaccuracy Information

From time to time, there may be information on http://www.cottonhousestore.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.

 

Termination

This agreement is effective unless and until either by the customer or http://www.cottonhousestore.com. Customer may terminate this agreement at any time. However, http://www.cottonhousestore.com may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.